Natural User Experience Institute

Reviews

These are case-studies and product reviews, mostly (rental) cars. The purpose of this section is to publish findings and research in a less academic and rigorous manner, and rather be more casual and personal. In our own work, these types of anecdotal evidence were helpful in forming a picture of how these products were perceived.

Mercedes EQA (2024) Review

Jan 3, 2025

It's a mouse. The EQA is our second electric Mercedes experience. In the summer of 2024 we rented the efficient EQE for a weekend — too short for a review. Some of the learnings from MBUX (Mercedes Benz User Experience) have influenced this experience and this review in positive ways....

Cadillac Lyric (2024) Review

Nov 1, 2024

It's a big boy. The Cadillac Lyric is the biggest, most expensive car we’ve ever driven at about 85.000 €. While the price starts high, the base configuration is well-stocked: heated as well as ventilated seats, a panoramic glass roof, excellent speakers, the legroom of a lounge even in the...

Audi Q4 e-tron (2024) Review

Aug 10, 2024

It wants to be taken seriously. The first time I saw an e-tron was in Berlin during art week, or Berlinale, 2018 or 2019. It was some event where they used Q8 cars as taxis. I thought they looked great! This was a few years before my interest in automotive...

Microlino (2023) Impressions

Jan 6, 2024

It's an adorable bubble. The steering wheel feels like something I’d connect to a PlayStation 2. The absence of a rearview mirror accentuates the poor placement of the side mirrors. The suspension is virtually nonexistent. And yes, opening the door when it rains will get the entire interior wet. But...

Volvo XC40 (2024) Review

Nov 6, 2023

It's a really pretty car. At its introduction in 2017, this car was a diesel-powered ICE vehicle. A plug-in hybrid version came in 2019 and the fully-electric Recharge model in 2020. The Volvo XC40 shares its CMA (Compact Modular Architecture) platform its coupe-style SUV C40 sibling, the Polestar 2, hybrid...

Tesla Model 3 (2023) Review

Oct 25, 2023

It's not a pretty car. For the second NUXI study, we rented the best-selling electric car in the world, the Tesla Model 3. Through our research we had doubts about the usability of this EV, which only made it more interesting to experience first-hand. Through SIXT’s user-management tool, we were...

Polestar 2 (2022) Review

Sep 27, 2023

It's a pretty car. I rented a Polestar 2 through Europcar over the weekend. This was my first EV-experience outside of being the passenger in an Uber Prius. I got the car with the Pilot package, meaning it had Adaptive Cruise Control keeping speed and distance to the car ahead,...

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